The conversation toolkit helps team-leads to conduct effective conversations with their team about non-everyday topics. For example, when a new strategy, merger or acquisition or other organization-wide change is imminent or in progress.
The toolkit contains checklists for setting up and conducting different types of conversations and tailor-made talking points for conducting effective team conversations about one or more organization-wide topics.
- Help team-leads to conduct team conversations about strategy and change
- Engage team members in a meaningful way, for inspiration and feedback
- Make strategy and values relevant to frontline employees in daily customer contacts, collaboration and decision-making
- Includes both contant talking points and conversational checklists and principles
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