The conversation toolkit helps team-leads to conduct effective conversations with their team about non-everyday topics. For example, when a new strategy, merger or acquisition or other organization-wide change is imminent or in progress.

The toolkit contains checklists for setting up and conducting different types of conversations and tailor-made talking points for conducting effective team conversations about one or more organization-wide topics.

• Help team-leads to conduct team conversations about strategy and change
• Engage team members in a meaningful way, for inspiration and feedback
• Make strategy and values relevant to frontline employees in daily customer contacts, collaboration and decision-making
• Includes both contant talking points and conversational checklists and principles